At ZRK Building Supplies, we are committed to ensuring customer satisfaction. We understand that there may be instances where you need to return products, and we aim to make the process as smooth and transparent as possible. This Return & Refund Policy outlines the terms and conditions for returning products purchased from our store, as well as the process for refunds. Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Returns

Products may be returned within 7 days from the date of delivery. To be eligible for a return, the product must meet the following conditions:

• The product must be unopened and in its original packaging.
• The product must be unused and in the same condition that you received it.
• Any signs of wear, use, or damage will void the eligibility for a return.
• Certain items, such as special-order products, may not be eligible for returns. Please check with our customer service team before making any return requests.

2. Return Process

If you wish to return a product, please follow these steps:

• Contact our Customer Support Team via email at zrkbuildingsupplies@gmail.com or call us at 0161 425 3030 within the 7-day return window to initiate the return process.
• Provide your order number, the product(s) you wish to return, and the reason for the return.
• Our team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.
• Products should be securely packaged to prevent damage during transportation. We recommend using the original packaging to ensure the item’s safe return.
• Once the product is received, it will be inspected to ensure it meets the return eligibility criteria outlined above.

If not otherwise advised where to return the product, please send the items back to one of the following addresses:

Bacup Branch
Unit D, Beech Industrial Estate, Vale Street, Bacup, OL13 9HJ
Phone: 01706 803576

Oldham Branch
Unit 1, Westwood Business Centre, Featherstall Rd South, Oldham, OL9 9HN
Phone: 0161 425 3030

3. Carriage Fees

For some products, a carriage fee will be applicable to process the return. This fee covers the cost of collecting the item from your location and returning it to our warehouse. The carriage fee typically ranges from £30 to £45, depending on the product’s size, weight, and your location. Please note:

• Carriage fees are non-refundable and will be deducted from your refund.
• The exact carriage fee for your return will be confirmed by our customer service team when the return request is initiated.

4. Refund Process

Once we receive the returned product, we will conduct a thorough inspection to verify that it meets the return conditions. This inspection process typically takes 1 to 3 business days. After the inspection:

• If the return is approved, we will initiate the refund process.
• Refunds will be issued to the original payment method used during purchase. If you paid via bank transfer, please ensure that you provide us with the correct bank details for the refund.
• Depending on the product and circumstances of the return, refunds will be processed within 1 to 14 days after the product has been received and inspected.
• You will receive an email confirmation once your refund has been processed.

5. Non-Refundable Items

Please note that certain products are non-refundable. These include, but are not limited to:

• Custom or special-order items that have been specifically ordered or made for you.
• Products that have been opened, used, or damaged after delivery.
• Items that are not in their original condition or are missing parts for reasons not due to our error.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our Customer Support Team immediately within 48 hours of receiving your order. We will arrange for the return of the defective product and either provide a replacement or issue a full refund, including any applicable carriage fees.

Please ensure that you inspect all deliveries thoroughly before signing for them. If you notice any damage to the product or its packaging, please notify the courier and note this on the delivery slip.

7. Customer Responsibility

It is the responsibility of the customer to:

• Ensure the product is in good condition and fits your requirements before opening the packaging.
• Pay for any applicable carriage fees for product returns unless the product is defective or an error was made by ZRK Building Supplies.
• Return the product in its original, unused condition for a successful refund.
• Be available during the collection process if applicable, and ensure that the returned product is securely packaged to avoid damage during transport.

8. Contact Information

For any questions or further assistance regarding our return and refund process, please contact us:

• Phone: 0161 425 3030
• Email: zrkbuildingsupplies@gmail.com
• Address: ZRK Building Supplies, Unit 1, Westwood Business Centre, Featherstall Rd South, Oldham, OL9 9HN
  Bacup Branch: Unit D, Beech Industrial Estate, Vale Street, Bacup, OL13 9HJ

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. It is the responsibility of the customer to review this policy before initiating any returns.