How can we help you?
Frequently asked questions
Shopping With Us
Placing an order with ZRK Building Supplies is simple! You can browse our product catalog, select the items you need, and add them to your cart. Once ready, proceed to checkout where you'll be asked to provide shipping and payment details. For assistance, feel free to contact us at zrkbuildingsupplies@gmail.com or call 0161 425 3030.
We accept a variety of payment methods, including credit and debit cards, bank transfers, and cash on delivery. If you're visiting our premises, you can also make payments in person.
Yes, we offer delivery for all orders. Delivery charges and times will vary depending on your location and the size of your order. We strive to deliver within 1-3 business days, and we also offer collection at our Oldham and Bacup branches if preferred.
You can cancel or modify your order if it hasn’t been dispatched yet. Please contact our customer service team as soon as possible with your order details. Once the order has shipped, you may need to wait until delivery and initiate a return.
After Sale Support
We offer a 7-day return policy for unopened and unused products. If you'd like to return an item, please contact our support team at zrkbuildingsupplies@gmail.com or call us at 0161 425 3030 to initiate the process. Carriage fees between £30 and £45 may apply for some returns.
Refunds typically take between 1 to 14 days after we receive and inspect the returned product. Once approved, the refund will be processed, and you will receive a confirmation email.
If your product arrives damaged, please contact our customer service team within 24 hours of delivery. We will arrange for a return or replacement and cover any applicable fees. Be sure to inspect your delivery upon arrival and note any damage to the courier.
Yes, you can return products to either of our branches in Oldham or Bacup. Please contact our support team for a Return Authorization Number (RAN) before visiting the store. Charges may apply on certain products.
Product Help
Each product on our website includes detailed descriptions, specifications, and typical applications. If you're unsure which product is right for you, feel free to contact our team for expert advice. We’re happy to guide you through your options to help you make an informed decision.
While we don’t provide direct installation services, we offer technical guidance and support for the products we sell. If you need advice on how to use or install a product, feel free to reach out to us via zrkbuildingsupplies@gmail.com or call 0161 425 3030.
Yes, we offer samples for certain products such as bricks and tiles. Please contact us to check availability and arrange a sample delivery or collection at one of our branches.
If you encounter any issues with your product after installation, please contact our customer service team as soon as possible. We will work with you to resolve the issue, whether it involves a replacement, repair, or further guidance on the product’s use.
